Refund policy

Return & Exchange Policy

Motherhook Fiber & Co.

At Motherhook Fiber & Co., every skein is dyed slowly and intentionally by hand. Because of the nature of hand-dyed yarn and small-batch production, our return and exchange policy is designed to be fair, transparent, and respectful of both you and the maker.

All Sales Are Final

Due to the handmade, small-batch nature of our yarns, all sales are final. We are unable to accept returns or exchanges for:

  • Change of mind
  • Color preference or dye-lot variation
  • Pre-order items

Each skein is unique, and slight variations in color are a natural and beautiful part of hand-dyed yarn.

Pre-Orders

All pre-order purchases are final. By purchasing a pre-order, you are reserving yarn from a future batch that is dyed specifically for you. Because these skeins are made to order, they cannot be canceled, returned, or exchanged once placed.

Damaged or Incorrect Orders

Your happiness matters deeply to us. If your order arrives damaged or you receive the incorrect item, please contact us within 3 days of delivery at:

📧 motherhookfiberandco@gmail.com

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will gladly work with you to make it right.

Shipping Issues

Once your order has been shipped, Motherhook Fiber & Co. is not responsible for lost, delayed, or stolen packages. If a shipping issue occurs, please contact the carrier directly. That said—we’re always happy to help guide you through the process where we can.

Care & Use

We are unable to accept returns or replacements for yarn that has been:

  • Wound into a cake
  • Worked with
  • Washed
  • Exposed to smoke, pet hair, or strong scents

Questions?

If you’re unsure about a colorway, base, or preorder timeline, please don’t hesitate to reach out before purchasing. We love helping you choose yarn that feels just right for your project.

Thank you for supporting slow making, small batches, and a woman-owned handmade business. Your support means more than you know🧶🤍

— Ashley
Motherhook Fiber & Co.